Objective
To understand proper behavior when communicating online.
Instructions
Have students read the following articles:
Netiquette [https://websitebuilders.com/learn-about/netiquette/index.php]
Email Etiquette [https://websitebuilders.com/learn-about/email-etiquette/index.php]
Smileys [https://websitebuilders.com/learn-about/smileys/index.php]
Discussion
- Why are rules of conduct important when communicating online?
- What rules should keep in mind when online?
- What are some good things to do in your online communication?
- What are some things to avoid?
- What are some useful abbreviations to use in your messages?
- How can you convey emotions in an electronic message?
- What are FAQs and why are they important?
Activities
1.Divide the class into pairs. Have one person send a message to his or her partner that violates email etiquette. Ask the recipient to correct the message and return it to the sender.
2.Have students use a search engine to find some online FAQs. Review them with the class to get a general idea of the content.
3.Have students test their knowledge with our interactive Netiquette Quiz.
Discussion Answer Guide
- Why are rules of conduct important when communicating online?
Just like we expect other drivers to follow the rules of the road, there are many unspoken rules of etiquette for communication online. Following these rules ensures clear communication, and prevents misunderstandings and hard feelings.
- What rules should keep in mind when online?
Any of the rules listed in Netiquette and Email Etiquette are acceptable answers.
- What are some good things to do in your online communication?
Using common acronyms, smileys, clear subject lines; thinking twice before you send an email or post online; or consulting a website’s FAQ are all acceptable answers.
- What are some things to avoid?
Using all capital letters, writing lengthy emails, posting spam, or sending emails to a large number of recipients are all things to avoid.
- What are some useful abbreviations to use in your messages?
LOL, BTW, ROFL, IMHO, and BRB are common abbreviations that will be understood by most readers.
- How can you convey emotions in an electronic message?
Emotions can be conveyed by using smileys.
- What are FAQs and why are they important?
FAQ stands for Frequently Asked Questions. Consulting a FAQ is a quick and easy way to find the information you’re looking for without having to wait for a response to your question.
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